Why isn't your site as exciting as amazon.com or other large companies?
Eventually we will have the site as attractive as we would all like. Technology in the Internet is changing quickly. We are working on our site every day to improve it, however our initial focus has been to allow our customers to quickly and easily order our various products via the Internet.
Why do you now use photos instead of line-art illustrations?
From 1961 to 2002 The Added Touch used line-art to represent our products. We loved the look and feel line-art gave our products. However, eventually it came to a point that the majority of customers wanted to see the products with colour photos. While we were no longer able to hold onto the simplicity of the line-art photos any longer - we have been able to hang-on to our simple and useful product assortment.
Why do product images not appear? Some versions of Netscape and older versions of Internet Explorer will not read our website correctly. We suggest you update your web browser. You may do this by going to Microsoft's website or you may contact your internet dial-up service provider.
I think I have placed the same order more than once, what do I do? Simply send us an email to added@addedtouch.com or call 1-888-238-6824 and we can confirm if there is more than one order and correct it.
My credit card number was refused? We only accept Visa and MasterCard. Please ensure you have correctly entered in the number and also please do not type in any spaces when entering the card number in the order screen.
When I am doing a product search by item number I get an error? Double check your item number and ensure you have entered the item number correctly. USA customers make sure you have put a 'u' at the end of the item number.
I think I have made a mistake in my order how do I correct it? Simply send us an email at added@addedtouch.com or call 1-888-238-6824 and we will gladly ensure your order is okay.
What kind of guarantee do I have? We offer a 60-day no questions asked guarantee. With you order is a Return Form if you are not completely satisfied with your order.
